NBN Contractors broke into our building | Another day in paradise | Flat Chat Forum: Your Questions Answered


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NBN Contractors broke into our building
Tess McGill
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08/08/2017 - 3:09 pm
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As the topic says, NBN Contractors broke into our building and destroyed the security door lock in order to run wiring into the common area.

Our building was unsecured over a weekend, and we've had to pay to replace the lock.

We had no notice of work about to be commenced at the premises. All residents are usually out during the day so had no idea what was going on until returning home to an unsecured property.

Commercial premises on ground floor had a key to security door but there's no indication that the key was ever sought from them.

Has anyone else had this happen? What can we do to recover cost of the lock replacement?

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14/08/2017 - 10:41 pm
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There's a strange little quirk in the law relating to the installation of NBN and other communications services.

The owners corp can't refuse to let the installers have access but they can set the times and under what circumstances they have access, as well as put limits on their work and charge them fees for electricity etc. 

However, some NBN installers - especially those on a tight schedule to do a number of buildings in a certain limited time -  think they can just turn up and if there's no one there to let them in, they can break in.

They can't without a court order - that's trespass and property damage.

Get in touch with the installer and demand they repair the door and replace the lock or you will report them for criminal damage.

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