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We recently had water damage to our unit from the unit above their internal water heater burst flooding their unit and making its way down to ours causing considerable damage. We are now up for the excess and inconvenience of replacing our floor. Will their insurance cover us?
Yes it should, assuming they have insurance. It is surprising how many people do not.
I suggest you put it in the hands of your insurers who should then claim from their insurers (if they are insured).
The only other question is whether the floor is common property – have you checked that?
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