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It depends very much on the terms of your contract.
Does it say things that they must do that you can prove they haven’t?
Does it say things they won’t do that they have.
The simplest way to move this forward would be to list in writing all the things that you say haven’t been done and invite the strata manager to tell you why the contract shouldn’t be cancelled.
If they don’t respond, terminate the contract, find a new strata manager and take the issue to Fair Trading if the old strata manager doesn’t play ball.
But bear in mind that the contract is the beginning and end of all this – if the contract hasn’t been breached then you could be stuck with them.
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