If a resident calls 000 are building managers alerted? | New to strata - or just strata-curious | Flat Chat Forum: Your Questions Answered




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If a resident calls 000 are building managers alerted?
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geeohgeegeeoh
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19/04/2018 - 6:18 pm
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I’ve been told that in Queensland, police and fire brigades hold keys to gain access to units and lifts and will assist Ambos to get into a unit.  They’re also equipped to gain entry come what may. Expensively, but if I was bleeding out on my floor I’d want the door kicked in.

My question is: if a resident dials 000 for a reason which neccessarily means a callout and emergency services turning up onsite, will building managers be informed automatically by emergence services?  I’m (hypothetically) dying here, do I really have to try and call onsite manager and wait for IVR and redirect to the oncall? Surely, when a building management contract goes in, one of the registration events is passing contact info to the triple zero?

I tried searching google for any legislation pointers. I tried searching emergency services website. I even tried searching this forum (!) But I can’t see a clear statement.

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Flame Tree
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20/04/2018 - 10:42 am
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Interesting question. Why don’t you call one of the services and ask direct. I’d be interested in their answer. Cheers, C.

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JimmyT
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20/04/2018 - 11:25 am
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Queensland has a very different system of on-site management from the rest of the country.

Is there a BM contact number shown at or near the door so they can be alerted in anything less critical than a life-or-death situation?

A senior fire officer told be that in the absence of access keys in strata, fireys use the “big red key” – you know, the one with the long handle and the shiny blade.

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