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  • #11250

    We are in Perth.

     At the recent Council of Owners (COO) meeting held after the AGM our strata management company raised the following in general business with the newly elected council (same members as previous year) and this is what is recorded in the minutes (obviously identifying names and details have been omitted).

     General Business

    [strata managers representative] spoke to the Council of Owners members and advised that [ an owner] had made several appointments to attend the [strata managers] office and inspect the Strata Company books and records. These inspections are for time periods between 2 and 5 hours each time. [Strata managers] believes that these requests are now becoming unreasonable and they will have to look at charging for the collation of the records for viewing and time spent. [Strata managers] will provide costs to the incoming Council of Owners members for consideration and approval prior to the inspections.

     We are the owner mentioned, and my partner is also a member of the Council of Owners.

    Fact: we asked to view records on two previous occasions in the last 16 months with the view to assembling some kind of record of historical maintenance works carried out at the property. 

    First visit was for two hours, and after seeing 30 plus years of records in such disarray and in no chronological order, we requested a second visit of six hours which was granted after much resistance.

    My understanding is that any owner is entitled to view Strata Company records upon request and allowing reasonable time for strata management to assemble such records.

     Are there any circumstances under which strata managers can charge owners for viewing the records?

     I believe this to be a service strata mangers need to provide to owners under the legislation and that the cost should be factored into their business plan; not an add-on cost to either the strata company or individual owners.

     Thank you and I look forward to your thoughts and comments.

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