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We have a current issue with our Strata Manager (part of a larger national operation) relating to the collection and refunding of deposits from residents. Our by-laws require a deposit to be paid by residents moving in or out of our building.
The Strata Manager won’t collect and refund the deposit directly from the resident (in this case a tenant). They require a very tortuous and time consuming route involving invoicing the owner – who instructs the agent who then invoices the tenant.
The collection of deposits is a basic requirement and I wonder if other Strata Committees have a workable solution for this – or maybe just a more helpful Strata Manager?
Any advise or experience would be appreciated
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