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We have been living in the same unit for 1 year but never had noise issue before, until the new neighbours moved in about 2 months ago. Knocking sounds, stomps, drawer sliding sounds and heavy stuff hitting hard surface, all kinds of noises come to our unit through the ceiling, especially in the evening.
We highly suspect they have replaced their carpet with floorboard, which under bylaw, needs strata approval and installation of special soundproof layer. I checked with building manager but they didn’t file floor work request with either building manager or strata.
The only thing building manager did was sending someone to have a listen, which I don’t know from where, and told us they didn’t hear any noise so nothing they can do. They can only get into the unit above and check if they have evidence. And they can only come to our unit to have a listen during their working hours, when upstairs are normally not at home.
We have bylaws about this, the first thing is to get the building manager and strata manager to act and check if the upstairs unit violated the bylaws. Even such simple thing seems to be so difficult.
Please share your experience and advice with us. Anything will be very much appreciated.
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