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I purchased a ground floor unit late last year. It is a two-floor building. After we moved in, we found that there are constant noises from upstairs, footsteps, chair/table moving, activities in the kitchen, bedroom doors openning and closing, etc. The tenants upstairs don’t seem to do anything crazy. It looks like a flooring issue to us. I learned from the tenants that the owner upstairs installed cheap thin carpets 2 years ago. So I complained to the strata manager. After a month or two, the manager managed to obtain a carpet replacement certificate from the agent that manages the property, showing that they complied with rules. And no further action was taken. A few days ago, I told the strata manager that I want to take the matter to NCAT. So the strata manager arranged their property manager and the carpet installer to come to investigate the issue. We had some email communications to arrange a date. What the property manager and the carpet installer want to do is to pull up the carpet to show us what type of underlay that they use.
My questions are:
1. Is this kind of simplistic “investigation” enough?
2. Should we hire an acoustic engineer to investigate this matter?
3. If we hire an acoustic engineer, who should pay the acoustic engineer? I? The owner upstairs? Or the strata?
I would really appreciate some suggestions. Thanks in advance.
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