- This topic has 3 replies, 4 voices, and was last updated 4 weeks ago by .
15/08/2019 at 9:28 pm #40701Bunyip1Flatchatter
What is the is an average admin telephone charge that Strata Managers charge? I was just going over some financials of our Strata Plan and noticed what I believe to be excessive charging from the strata managers for telephone fees. Does $1,300.00? a year sound right? The managers are soon to be ex managers as we are negotiating with new strata managers.
16/08/2019 at 7:20 am #40730David NgFlatchatter
- This topic was modified 6 months, 1 week ago by .
Is that just cost of the phone line, including outgoing calls? Or does it include the cost of answering the phone?
If it is just the cost of the phone line including calls, ask to see a very detailed account because you’ve been charged a lot. A basic mobile phone plan with unlimited phone calls can be had for $10-$15 per month.
The benefit of this is that if set out properly in the agreement is that the number can belong to the OC and be used by subsequent strata managers. This means that residents get the benefit of not having to change the contact number when the strata manger changes.
Nor do suppliers. And the bill can be sent directly to the OC so they can see who the strata manager is calling on their behalf.
16/08/2019 at 7:29 am #40739Jimmy-TKeymaster
- This reply was modified 6 months, 1 week ago by .
I think David NG misunderstands. This sounds like charges for calls made and/or received . If so, whether or not it is excessive depends on a) the type of contract you have and b) the number of calls made to and by the strata manager.
There are basically two types of strata management agreement. The first, and on the face of it more expensive, is all inclusive and covers all admin costs. The secon is cheaper on the face of it but ramps up its cost through Schedule B costs, like phone calls, writing letters etc etc.
If you are a settled building with not much traffic between the owners and the strata manager a Schedule B weighted contract will save you money. If you have a lot of contact with your strata manager, an all-inclusive contract may be the way to go (provided it doesn’t limit contact).
As for excessive costs, someone should ask how many phone calls that figure represents, who they were to and what they were about.28/01/2020 at 3:48 pm #48195Poida(from NSW)Flatchatter
Another way to reduce phone contact/costs, as our own strata manager points out, is that the strata committee should use one of its position holders as the single point of contact to the strata manager on committee decisions/matters. Then they don’t get extra calls and potential variations on what the committee has decided from multiple members that they then need to call and cross-check between.
That’s not to say they’re not gouging fees from you … but it might be less easy to hide the gouging if you reduce the costs as much as possible.
In the first instance, as David said, you can at least ask what the cost covers which will also let them know you’re watching them.
You must be logged in to reply to this topic.