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I am renting a unit on the Northern Beaches in Sydney, NSW. I have received a letter to say the telephone lines and thus my ADSL internet are being disconnected in a couple of months. I then organised with my internet provider to have a technician come out to install the NBN.
The technician says we have cable TV requiring a HFC connection. He could see the cable go in to the electrical box then back in to the wall. He says there is most likely a splitter in the ceiling of the three storey block and the cables then run down through the cavity brick wall to each apartment. I have never had cable TV in the more than 20 years I have rented there. He and I looked everywhere for a man hole access to the ceiling with no luck. He left.
I called the Strata managing agent and asked for help to find and access the ceiling space as I am sure others must have done in the past. The agent refused to provide any help as I was only renting, and told me that my landlord or managing agent would have to contact them.
I rent from the owner directly (my landlord) so I asked him to contact them for the information. He called them and they said they would call him back, which they never did.
The landlord then told me I would have to sort it out for myself. I dropped notes under the doors of the top floor units to try and find out if they had access to the roof space or knew how to access it. The only reply is another tenant who also needs to get the NBN connected soon or risk disconnection.
I then called the Strata managing agent again to ask for the contact details of the secretary of the strata committee so I could ask them how to access the roof. As you might have guessed, they would not tell me this either.
What are my rights and how can the NBN technician get access to the roof so I can get the NBN connected before they cut of my phone and internet access.
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