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Hi, are there any service standards for Managers? Either external or would there have been some in a long forgotten agreement by the Plan and the Manager?
the response time of this manager is just so slow! I was made aware of a small slow (thankfully) leak from my unit (tenanted) bathroom into ceiling of unit below. I sent photos to the person who had retiled bathroom during an authorised cosmetic reno a few years agoand he advised that ceiling space bw floors was strata property and should not be touched without strata approval. So I advised Manager by email 10 June of leak and ask whether strata issue. On 18 June manager emails SC want to know what bathroom renos I’m doing and do I have approval. I respond same day I’m not doing any renos, did renos some years ago, with approval but did not touch area bw units where this leak is. Heard nothing since. I emailed today requesting update.
In my opinion there have been problems before with this Manager taking too long. I just don’t have the mental energy to push to change Managers at the moment.
What is a reasonable response time and how do we get the Manager to do their job in a timely manner?
thanks in advance
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